Shipping & Returns

Where we are Located

My Paper Art Studio is located in Newcastle, NSW - AUSTRALIA. All PaperReliefs are handmade and posted from this location.

I aim to complete each order as quickly as possible, but please allow approximately 5 working days for making, drying, careful packaging and dispatch. Delivery time is then added on top of this, depending on your location and selected postage method.

All parcels are sent via Australia Post. A tracking number will be provided once your order has been posted.

Please note that all delivery times are estimates only and may vary due to Australia Post, destination-country postal services, customs processing or other delays outside my control.

The frame is supplied without glass so the raised paper texture remains visible, tactile and true to the handmade sculptural nature of the artwork.

Australian Customers:

There are two delivery options available:

  • Standard Delivery: approximately 3–6 business days
  • Express Delivery: approximately 2-3 Business Days

USA Customers:

Please allow extra time for international delivery, as each PaperRelief is handmade before it is posted.

  • Standard Delivery: approximately 6–12 business days
    Express Delivery: approximately 3–6 business days

Rest of the world:

Delivery times vary depending on the destination country and postal service.

As a general guide:

  • Standard Delivery: approximately 7–15 business days
    Express Delivery: approximately 4–8 business days

Cost of Delivery:

Shipping costs are based on Australia Post prices plus packaging and handling.

International shipping costs do not include customs duties, VAT or other sales tax required by your country. These charges, if applicable, are the responsibility of the customer.

Replacements and Refunds

Because each PaperRelief is handmade to order and may be personalised, I do not accept returns or refunds for change of mind. If there is an issue with your order due to my error, damage in transit, or a genuine fault, please contact me within 7 days of delivery with clear photos of the artwork and packaging. I will assess the issue and, where appropriate, usually offer a replacement. If a replacement is not practical, I will assess the situation and offer a fair resolution, including a refund where appropriate.